How We Protect and Use Information
Our commitment to you. Our mission is to provide quality products and services that anticipate and fulfill your needs for security, savings and peace of mind. This statement is intended to provide you an understanding of our collection, use and protection of private and confidential information.
What you should know. We recognize our obligation to keep information about you secure and confidential. It's important for you to know that we do not share Member Information and Non-member information with marketers outside the AAA Carolinas family of companies and our preferred vendors that deliver you savings. If you so desire, you may tell us you don't want to receive direct marketing offers from us or from our preferred vendors. We carefully manage information among our family of companies to assist you in a roadside emergency and automobile repair services and to provide you with travel services, insurance, loans, repair services and club products. Our goal is give you better service and more convenience, and to improve our overall services to you.
What the statement covers. This policy covers Member and Nonmember Information, which means personal information about a member or a non-member's current or former relationship with AAA Carolinas family of companies.
Making the security of information a priority. Keeping Member and Nonmember Information secure is one of our most important responsibilities. We value your trust and handle information about you with care. At AAA Carolinas, we limit access to member and nonmember information to those employees who need it to provide products and services to you. We maintain physical, electronic and procedural safeguards and continually assess and implement new technologies for protecting information when appropriate.
Collecting information. We collect and use various types of information to service your requests, save you time and money and better understand your needs. We want to help you learn more about club services that may make your life safer and more enjoyable or may be of interest to you.
We categorize the Member or Nonmember Information that we collect as being one of the following four types:
- Information you provide to us on applications, travel requests and payments
- Information about your use of club services such as emergency roadside assistance requests, your Discounts & Rewards purchases, trip plans and club services
- Information from other AAA clubs regarding membership transfers or requests for services outside the AAA Carolinas area
- Other general information we obtain about you that may help us better serve you, such as demographic information.
Managing information for your convenience. The information we use helps us bring you a valuable services and savings but most importantly, peace of mind as you travel. We limit who receives Member and Nonmember Information and what type of information is shared within our family of companies. AAA Carolinas is made up of a small number of companies, including our motor club, our insurance agency and our car repair company. The AAA Carolinas companies work together to provide the products and services you want and need, save you time and money and make it easier for you to do business with us.
Sharing information with companies that help us deliver services to you. We may share Member and Nonmember Information with companies that work with us to provide you products and services. We share the information in order to provide you a good customer experience. These companies may include companies such as servicing garages, group tour companies and other AAA clubs. All of these companies are contractually obligated to keep the information that we provide to them confidential and they use the information only to provide the services we've asked them to perform for you and us.
Disclosing information in other situations. We may also disclose member and nonmember information when required by law. Such disclosures may include those in connection with a subpoena or similar legal process, or a fraud investigation.
Honoring your preferences. You have choices when it comes to learning about new offers and services from AAA Carolinas. You can choose not to receive savings opportunities and marketing offers by mail, phone and/or e-mail from us or from our preferred vendors.
We will honor your request throughout the AAA Carolinas family of companies. To tell us your preferences:
Call us: 877-282-3682 between 8:30 am to 5:30 pm
Write to: AAA Carolinas, 6600 AAA Drive Charlotte, NC 28212
Email us: MrlQualityAgent@aaacarolinas.com (Please avoid including sensitive information)
In order to ensure that we accurately reflect your request, please provide your full name and street address, member number, telephone number and email address along with your preferences for no mail, no phone, or no email. Please note that it may take six to eight weeks to make your request fully effective. Even if you elect not to receive product and service information by direct mail, telemarketing or e-mail, you will continue to be contacted as necessary to service your membership, and receive the AAA GO Magazine, and receive marketing information included with your regular renewal mailings or when you visit us online.